Understand the concern
Browse the topics below and find the situation that sounds closest to yours.
AURELIAAURELIA · ONLINE FRAUD & SCAM SUPPORT
Get clarity.
Choose your next step.
A suspicious message. An unfamiliar platform. A payment that does not feel right. Start with practical information and a conversation about your concern.
If money has already been sent, contact your payment provider promptly. See the FTC’s guidance ↗
Professional Legal & Investigative Assistance
Get clarity on the facts and prepare for informed next steps. A clear timeline, relevant communications and transaction records can help qualified legal professionals and investigative authorities review your concerns and explain the options available to you.
ABOUT THIS SERVICE
A place to begin,
when you are unsure.
Aurelia’s scam support hub brings together common warning signs, preparation tips and official resources. Use it to understand your concern and decide who to contact next.
Prepare a clear summary
Describe what happened, when it started and what the other person or platform requested.
Find a reporting route
Access official resources directly and contact Aurelia through the existing support channels.
SUPPORT TOPICS
Tell us what concerns you.
You do not need to know the name of a scam to ask a question. Start with the message, profile, platform or request that made you pause.
Investment & trading concerns
Unfamiliar brokers, pressure to deposit more money or a trading account that will not allow withdrawals.
Cryptocurrency scams
Unexpected investment offers, demands for crypto payments or promises of guaranteed returns.
Romance & relationship scams
An online connection asks for money, emergency expenses or help with an investment.
Impersonation & suspicious messages
A message claims to be from a bank, business or authority and pressures you to act.
Account & identity concerns
You shared login details or personal information and need to find official account recovery guidance.
Recovery-fee requests
Someone contacts you after a loss and promises to recover your money if you pay first.
A PRACTICAL STARTING POINT
Take it one step at a time.
- 01
Pause
Take time to assess the request. Do not let pressure or an urgent deadline dictate your next decision.
- 02
Keep your records
Save the messages, website address and payment records you already have. Write down a short timeline for your own reference.
- 03
Contact the provider
If you sent money, contact the bank, card issuer or payment provider immediately and ask about the available options.
- 04
Use official channels
Report suspected fraud through the relevant authority. If your identity was misused, follow the guidance at IdentityTheft.gov.
ILLUSTRATIVE EXAMPLES
Recognize the warning signs.
These examples describe common situations. They are educational scenarios, not client testimonials or recovery results.
WARNING SIGN
A withdrawal that needs another fee
A platform displays a profit but demands an extra payment before you can take money out.
Learn more at the FTC ↗WARNING SIGN
An online relationship becomes a money request
Someone you have not met asks you to cover an urgent expense or join an investment.
Learn more at the FTC ↗WARNING SIGN
An unexpected recovery offer
A stranger says your lost money has been found and asks for a processing fee to release it.
Learn more at the FTC ↗WARNING SIGN
A bank impersonator asks you to move funds
A caller claims your money is in danger and gives you a new destination for a transfer.
Learn more at the FTC ↗WARNING SIGN
Your login details were shared
You entered account credentials after following a message and now suspect the request was fraudulent.
Learn more at the FTC ↗WARNING SIGN
A refund requires personal information
An unsolicited message asks for sensitive financial information before it can return your money.
Learn more at the FTC ↗YOUR QUESTIONS
Before you get in touch.
A few answers to help you prepare for the conversation.
OFFICIAL RESOURCES
Go directly to the right place.
Contacting Aurelia does not submit an official report. These links open the relevant U.S. government services.
START WITH A CONVERSATION
Tell us what happened.
A short description is enough to start. Keep passwords, verification codes and financial account details private.